Support Policy Page
Support Policy – O2 Mobiles
At O2 Mobiles, we are committed to providing the best customer support and after-sales assistance. This Support Policy explains how you can reach us, the type of support we provide, and the terms that apply.
1. Support Channels
You can contact our support team through the following:
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Phone Support: +91 9842210987
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Email Support: otrue2124@gmail.com
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Address: 206A, 4th St, Gandhipuram, Coimbatore, Tamil Nadu 641012
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Website: www.o2mobiles.in
2. Support Hours
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Monday – Saturday: 10:00 AM – 7:00 PM
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Sunday & Public Holidays: Closed
3. Types of Support Provided
We provide assistance in the following areas:
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Pre-Sales Support
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Product information, availability, and pricing.
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Guidance on choosing the right mobile or tablet.
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Order Support
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Help with order placement, payment issues, and order status.
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Delivery and shipping inquiries.
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Post-Sales Support
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Assistance with setup and basic troubleshooting.
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Warranty-related guidance (if applicable).
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Return/Refund requests as per our Return Policy.
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4. Exclusions from Support
Our support does not cover:
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Physical or accidental damage after delivery.
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Issues caused by unauthorized repair or tampering.
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Software modifications or third-party apps that affect performance.
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Requests beyond the coverage of our Return Policy.
5. Response Time
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Email Queries: Within 24–48 working hours.
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Phone Queries: Same day during working hours.
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On-Site Support (if applicable): Based on schedule and availability.
6. Customer Responsibilities
To ensure smooth support, customers must:
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Provide correct order details (order ID, invoice, date of purchase).
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Describe the issue clearly and provide photos/videos if required.
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Cooperate with our team for troubleshooting steps.
7. Escalation
If your issue is not resolved within the expected time frame, you can request an escalation by contacting our support head at: otrue2124@gmail.com.
✅ Note: By using O2 Mobiles services, you agree to this Support Policy along with our Terms & Conditions and Return Policy.
O2 Mobile Support
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